topadroiLegalHometopadroiLegalHomeLast updated: 2026-07-08 · Operator: Light Nova Design Co., Ltd., trading as topadroi
Merchant of Record: Paddle. Refunds are processed via Paddle and returned to your original payment method per this policy.
One-time digital products (e.g., the English ebook and setup playbook bundles): refundable within 14 days of purchase if the digital materials have not been downloaded and any included SaaS credit has not been redeemed; once downloaded or redeemed, they are non-refundable except where required by law.
Within 14 calendar days of your first subscription payment, you may request a full refund without providing a reason. This window satisfies EU Directive 2011/83/EU Art. 9 and exceeds Taiwan Consumer Protection Act §19 (7-day minimum).
Email support@topadroi.com or use app.topadroi.com/billing/cancel. Refund processed within 1 business day (acknowledgment) + 5–10 business days (back to your original payment method).
No refund of current period; cancellation effective at period end.
Stage 1: Pre-fee refund = annual fee − ⌈months used⌉ × monthly price
Stage 2 (admin fee): Admin fee = max(USD $100, 15% × Pre-fee refund); Actual refund = max(0, Pre-fee − Admin fee)
Example: Pro $470/year, used 5 months → Pre-fee $225 − Admin fee $100 = $125 refund.
Admin fee does NOT apply to: 14-day refund (§1), service interruption refund (§3), or goodwill compensation.
Used overage credits are non-refundable (events already forwarded). Unused prepaid credits are fully refundable.
If our service is unavailable for 24+ consecutive hours due to causes attributable to us, you may claim pro-rata daily refund: monthly fee × (downtime hours / 720). Submit evidence (API failure logs, status page screenshots) to support@topadroi.com. Decided within 5 business days.
Please contact dispute@topadroi.com BEFORE filing a chargeback. Disputes incur fees (~USD 15) that neither party recovers regardless of outcome. We typically resolve and refund directly within 1 business day.
Disputes have a 4-day response SLA; failure to respond results in automatic loss + dispute fee.
Taxes collected (VAT/GST/sales tax) are refunded proportionally by Paddle. Taiwan B2C customers: VAT not involved in refunds. Taiwan B2B customers with 統一發票 requests: please note your invoice number when emailing.
Cancel = stop future auto-renewal (no refund of current period). Refund = past charge returned per this policy (implies cancellation).
This policy may be updated; the latest version is always at /legal/refund-policy. Material changes require 30-day notice via email. Pending refund applications are processed under the policy in effect at submission time.
Interpreted under R.O.C. (Taiwan) law. EU consumers may additionally rely on local consumer protection law. Forum: Taipei District Court (subject to applicable consumer protection laws).
繁體中文完整版見 退款政策（繁體中文）。中英文版本如有衝突，以中文版為準。